Browsing: Store Operations
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Retailers must prepare for the increasing consumer demand of try-before-you-buy programs
There is no doubt that today’s consumers are increasingly demanding and fickle to boot. They’re not altogether loyal. Now, they…
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DSW strides toward the future with new store concepts
A couple of years ago, customer intercepts, exit interviews and store data from DSW showed that the footwear and accessories…
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Fossil streamlines workforce management communication
Robin Beighley says effective and consistent communication is the key to maximizing productivity; it can unlock efficiency and increase associate…
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Transparently healthy
Clean Juice, the first juice bar chain to be USDA certified as organic, offers a high-quality, simple menu featuring cold-pressed…
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Shoe retailer boosts marketing efforts and sales results
In today’s competitive retailing landscape, “mass-market communication, or the ‘batch-and-blast’ approach, really has gone by the wayside,” says Scott Baldt,…
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Rent the Runway boosts the in-store experience with self-service technology
Rent the Runway began as a high-touch, stylist-focused business that gave customers a chance to enjoy quality apparel without the…
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Quenching Millennials’ thirst
In a retail blend of healthy and natural with organic and sustainable, a new casual restaurant concept has emerged on…
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Global vision in the neighborhood: Heesun Kim
Heesun Kim, Vice President and Managing Creative Director, FRCH Design Worldwide At a time when Walmart offers grocery pickup and delivery, Amazon drops…
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Potomac River Running goes high-tech to give customers more
Potomac River Running, a family-owned running specialty store with eight locations in Virginia and Washington, D.C., has found a way…
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A natural journey
Some stores are destinations: Customers visit to buy something specific like bananas or milk. But others are treasure hunts: Customers…