Apple Business Chat has rolled out for Lowe’s customers, allowing them to connect with customer service. The user finds Lowe’s on the home screen or map to initiate the chat. The Lowe’s representative can make personalized recommendations, share order status and schedule deliveries. Conversations remain live so that customers can respond when it’s convenient.
“More and more, customers are showing that they prefer the convenience of messaging customer service versus making phone calls,” said Gihad Jawhar, Lowe’s vice president of digital development. “Our support for Apple Business Chat makes messaging exponentially more powerful for our customers and our customer service agents.”